Spa Receptionist

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Spa Receptionist

Title: Spa Receptionist

Department: Spa

Responsible to: Spa Manager

Job Purpose

To be the welcoming face to our guests whether they are making enquiries, scheduling treatments or visiting our luxurious Spa facilities. You’ll also get involved in a variety of other duties such as product promotions, sales and visitor tours, carrying out security checks and reporting any maintenance issues.

Main Responsibilities/Key Tasks

Reception duties

  • Provide a hospitable service to the standards laid down by the hotel and Spa.
  • Whenever possible to anticipate guests’ needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
  • To be fully conversant and able to operate the Spa’s Premier Core system.
  • To ensure that all charges are correctly posted to the guests bills following the standard procedures.
  • To deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately.
  • To carry out all Reception duties following procedures as outlined in the S.O.P. Manual.
  • To ensure the security of guests property, and lost property following security procedures.
  • To be fully conversant with special promotions offered by the Spa and to pass this information on to the guests whenever the possibility arises.
  • To make sure that all reservations have the correct deposit taken.
  • To ensure that all confirmations are sent out by the end of the shift.
  • Report any maintenance issues to the maintenance team.
  • To arrive for work at the correct time and to ensure your appearance follows the hotels set standards.
  • To undertake any other reasonable duties which is consistent with the role and level of responsibility.

Person Specification

Essential Criteria

Skills and abilities

  • The ability to empathise and communicate with a diverse range of individuals
  • The ability to work under pressure
  • To build and maintain a good working relationship with colleagues and customers at all levels.
  • To be adaptable
  • To be self-motivated with the ability to complete routine and non-routine tasks as needed.
  • Good attention to detail with the ability to spot errors and question information received.
  • The ability to empathise and communicate with a diverse range of individuals.
  • Basic numeric skills – being able to do basic calculations


  • Educated to GCSE standard Maths & English or equivalent
  • previous experience of working within a customer facing role
  • Experience of working with confidential information
  • Willingness to learn how to use and maintain unfamiliar equipment or computer programmes etc
  • Must be flexible to work shifts over a 7 day period.




  • Experience of working within a busy Hotel reception environment
St Brides Spa Hotel :: Spa Receptionist :: Spa Receptionist



St Brides Spa Hotel :: Spa Receptionist :: Spa Receptionist :: Spa Receptionist

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Contact St Brides Spa Hotel

St Brides Hill, Saundersfoot, Pembrokeshire SA69 9NH

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