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Spa Receptionist

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Spa Receptionist


Title: Spa Receptionist

Department: Spa

Responsible to: Spa Manager

Job Purpose

To be the welcoming face to our guests whether they are making enquiries, scheduling treatments or visiting our luxurious Spa facilities. You’ll also get involved in a variety of other duties such as product promotions, sales and visitor tours, carrying out security checks and reporting any maintenance issues.

Main Responsibilities/Key Tasks

Reception duties

  • Provide a hospitable service to the standards laid down by the hotel and Spa.
  • Whenever possible to anticipate guests’ needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
  • To be fully conversant and able to operate the Spa’s Premier Core system.
  • To ensure that all charges are correctly posted to the guests bills following the standard procedures.
  • To deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately.
  • To carry out all Reception duties following procedures as outlined in the S.O.P. Manual.
  • To ensure the security of guests property, and lost property following security procedures.
  • To be fully conversant with special promotions offered by the Spa and to pass this information on to the guests whenever the possibility arises.
  • To make sure that all reservations have the correct deposit taken.
  • To ensure that all confirmations are sent out by the end of the shift.
  • Report any maintenance issues to the maintenance team.
  • To arrive for work at the correct time and to ensure your appearance follows the hotels set standards.
  • To undertake any other reasonable duties which is consistent with the role and level of responsibility.

Person Specification

Essential Criteria

Skills and abilities

  • The ability to empathise and communicate with a diverse range of individuals
  • The ability to work under pressure
  • To build and maintain a good working relationship with colleagues and customers at all levels.
  • To be adaptable
  • To be self-motivated with the ability to complete routine and non-routine tasks as needed.
  • Good attention to detail with the ability to spot errors and question information received.
  • The ability to empathise and communicate with a diverse range of individuals.
  • Basic numeric skills – being able to do basic calculations

Qualifications

  • Educated to GCSE standard Maths & English or equivalent
  • previous experience of working within a customer facing role
  • Experience of working with confidential information
  • Willingness to learn how to use and maintain unfamiliar equipment or computer programmes etc
  • Must be flexible to work shifts over a 7 day period.

Experience/Knowledge

Attributes

Desirable

  • Experience of working within a busy Hotel reception environment
St Brides Spa Hotel :: Spa Receptionist :: Spa Receptionist

 

 

St Brides Spa Hotel :: Spa Receptionist :: Spa Receptionist :: Spa Receptionist

Gift Vouchers


For that special treat or just as a ‘thank you’ to show your appreciation, our gift vouchers make the perfect present for any occasion.

Find out more

Contact St Brides Spa Hotel



St Brides Hill, Saundersfoot, Pembrokeshire SA69 9NH


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