St Brides Spa Hotel is a contemporary destination spa hotel located on the headlands in Pembrokeshire with elevated views of Saundersfoot Harbour.

Our luxury rooms range over several floors most with a spectacular sea view and balcony, guests can enjoy large en-suites, deluxe handmade furniture and supplementary features to ensure they have a relaxing and memorable stay.

We are currently looking for a passionate and dedicated Receptionist to join our dynamic and highly dedicated team. This role is for someone who is passionate about providing amazing customer service as well with a great eye for detail. The right candidate for the role must have an outgoing personality with a passion for delivering excellence through service.

Job Description

• Deliver excellent customer service at all times
• Assist in keeping Hotel reception area clean and tidy at all times
• Complete all banking and till checks.
• Answer telephonic and in-person and Email related queries to hotel services and resolved any issues
• Processed guests’ check ins and outs
• To maintain and display excellent knowledge of local area and deal with all enquiries in a professional and courteous manner whether in person, telephone and email.
• Administer all reservations including invoicing, cancellations and no-shows, in line with company policy in a prompt and efficient manner
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Report any maintenance issues immediately to line manager/Duty Manager.
• Be support for evacuation, in cases of emergency, acting as first point of contact for guests and emergency services
• Maintain a personal knowledge by completing in-house and external training material when provided.
• All training must be completed to a proficient standard
• Always adhere to all company policies and procedures and licensing laws.
• Carry out instructions when given by management.
• To be punctual and maintain a professional appearance and adhere to uniform policy
• To prioritize tasks in relevance of importance.

Benefits

• Discount on Spa retail and treatments
• Discount on Spa and Stays for yourself and family members
• Discount on eating in our restaurants
• Excellent Training Opportunities
• Personal Development Plans
• Paid Holiday
• Pension Scheme
• Generous Tips
• Cycle to work scheme
• Meals whilst on Duty
• Subsidised Staff Accommodation

Job Types: Full-time and Part-time available

• Tips

Schedule:

• 8 hour shift
• Day/Evening Shifts
• Weekday and Weekends